Frequently Asked Questions

After you have downloaded and registered with the flexgold app, you can create a vault and fund your currency account. Then you can buy precious metals and always keep an eye on your precious metal inventory thanks to the app.

flexgold is the smart way to invest in physical precious metals, and it is now flexible and transparent as never before. Real property of stable value, reliably and securely stored in Switzerland, available at any time – for every wallet.

The following explanation is for non-English speaking readers.

The English term “sound” means an audible “sound,” and it can also mean “solid.” Therefore, the brand claim “make money sound again” can be translated in two ways:

“Make money sound again” or

“Make money solid again”

For flexgold, this ambiguity focuses on the meaning of “solid,” in the sense of “sound.” The term “sound money” is recognized in economics as a fixed definition of “healthy money.” “Sound money” is scarce, inflation-resistant, easily checked for authenticity, divisible, transportable, storable, and easily usable.

flexgold is backed by the SOLIT Group, which has been actively trading in precious metals since 2008 and is now one of the leading precious metals dealers in the German-speaking world. Since 2021 the SOLIT Group has been headquartered in Tägerwilen in the Swiss canton of Thurgau and has already received numerous prestigious awards for its services.

Yes. Once registered, customers can access the flexgold app anywhere in the world.

At the time of launch, the app supports German and English.

The login procedures are protected by two-factor authentication (2FA). The login procedures are protected by two-factor authentication (2FA). All data transfers are encrypted according to current standards.

If you have forgotten your password, click on the “Forgot password” button. You will receive a new password, and you can assign a new password afterwards.

In this case, please contact our Customer Support immediately to have your user account blocked. You can use this form to contact Customer Support.

You can find the option to unsubscribe or subscribe to the flexgold newsletter in the profile settings in the app. Each newsletter also contains an unsubscribe link at the end.

The flexgold app is available for both Apple iOS and Google Android. You can download the app for free and open your flexgold user account on your cell phone, tablet or other smart device Please use the latest software version of the app. The app is also available for your desktop browser.

• Click here to go to the Google Play Store.
• Click here to go to the iOS App Store.

The flexgold app is available for all cell phones and smart devices with an iOS or Android operating system. For iOS, at least version 12.4 is required, for Android version 9. You can also use flexgold on your browser.

flexgold is currently available in more than 50 countries worldwide, with coverage continuing to expand. You can register if you are a citizen of a supported country and legally resident there. An interactive world map and the full list of supported countries can be found here: https://flexgold.com/en/supported-countries/

flexgold offers a straightforward way to begin investing in precious metals. Initial investments can be made from as little as 1 euro, Swiss franc, British pound or US dollar.

Four decimal places are taken into account for the weights of the precious metals, and two decimal places for the currencies. As a rule, all calculations are rounded up mathematically.

At flexgold, it is not possible to directly exchange currencies (Foreign Exchange, Forex, FX). For example, it is not possible to exchange Euros directly into US dollars. However, in the above case, precious metals can be bought in Euros and sold in US Dollars. Thus, you can exchange the four currencies indirectly.

At flexgold, precious metals can be traded in the four currencies: Swiss franc (CHF), Euro (EUR), Pound sterling (GBP) and US Dollar (USD).

You can freely distribute your investment capital among the four precious metals according to your own wishes.

At flexgold, the four precious metals gold, silver, platinum and palladium are available for market entry.

As a provider classified by FINMA (the Swiss Financial Market Supervisory Authority) and as a financial intermediary supervised by PolyReg, flexgold does not have a banking license, therefore, a flexgold user’s money may only remain in the currency account for a maximum of 60 days. To guarantee compliance with this time limit, we use a time safety buffer, so that the money is transferred back after 42 days.

You can use the flexgold app if you have not deposited money, and can, for example, view the current prices of precious metals and fiat currencies, or schedule recurring or future purchases. However, you cannot trade precious metals without funds. And you cannot make future or recurring purchases.

The precious metal purchases at flexgold are tied to the daily rates and are thus subject to constant fluctuations. Therefore, the trading of physical precious metals is always processed via prepayment.

The currency account is a prepaid account into which you deposit money to buy precious metals at flexgold.

With flexgold, you can invest an unlimited amount in precious metals.

At flexgold, you can easily buy and sell precious metals via the app. To do this, you must first deposit money into the currency account, where it may remain for a maximum of 42 days. The money can then be divided as desired among the four precious metals, gold, silver, platinum and palladium. You can order a purchase or sale at any time of the day at the real-time price.

A flexgold account is free of charge. Costs may be incurred for trading, custody, shipping and pickup of precious metals. There may also be further costs for third-party services. Details can be found in the regulations on fees.

The login procedures are protected by two-factor authentication (2FA) as a form of multi-factor authentication (MFA). Furthermore, all transactions that you make are confirmed by the above procedure. All data transfers are encrypted. We place the highest value on compliance with the European GDPR (General Data Protection Regulation) and the Swiss DSG (Data Protection Act).

The main storage location of personal data and backups is the server location in Switzerland.

In rare cases, we may have to contact you directly by telephone, for example to inform you of unsuccessful attempts to communicate with you by e-mail or mail. Please note that we do not request a password by telephone or in writing at any time.

You must provide information such as your first name, last name, date of birth, nationality, address, telephone number, email address and bank details.

After your successful registration with flexgold, the verification process can be started. For this purpose, you will be redirected to the IDnow page. The identification is done either via the IDnow AutoIdent app or via a browser.

Verification requires a valid identification document (photo ID or passport) that we can use to identify you.

MFA stands for multi-factor authentication, and 2FA (two-factor authentication) is a subset of this technical standard. Currently, our app offers the MFA method via email. With this method, each time you attempt to log in, or perform sensitive operations such as changing your email address, a one-time confirmation code is sent to the email address you provided during registration. You must enter this code to complete the login or any operation that requires MFA.

We must perform an identification to make sure that you are a real person.

Any adult who is a citizen of, resides in, and holds a bank account in a country supported by flexgold may open an account.

After deleting your user account, you can register again on the flexgold app. To register, you will need to go through the onboarding process again.

If you wish to cancel your vault, there cannot be any funds or precious metals inside the vault. You must therefore sell any precious metals in your vault, have them delivered to you (or collect them personally), or transfer all the funds from the vault to your reference bank account.

This is required because of the Money Laundering Act / Money Laundering Law, to ensure that the residence is not in a sanctioned country.
If your country or citizenship is not on the list of supported countries, we recommend subscribing to our newsletter. In our newsletter, we will notify you of new countries which are added to the list of supported countries. You are also welcome to visit us at a later time.

You can open a user account by registering with flexgold and entering your personal data.

The flexgold vault is a digital space. Here investors manage their physical precious metals. It symbolizes the highly secure vault in Switzerland, where the precious metals are stored and protected.

At flexgold, there are three types of vaults:

• Personal vault: manage your precious metal investments.
• Shared vault: manage your precious metal investments together with another person (e.g., your life partner).
• Corporate vault: diversify your company’s assets with investments in precious metals.

The money in your vault does not earn interest.

The minimum amount for payouts is 5 units of the respective currency (Swiss Francs, Euros, Pounds sterling, US Dollars).

You can manually withdraw the funds in your currency account to your reference bank account at any time. If there are no funds available for withdrawal, you must click the “Sell” button in the desired vault. Then, you must select the precious metal balance you want to sell and the order type. Following a successful sale, you can withdraw your currency balance to the reference bank account on file.

You can find the vault ID in the respective vault under the settings (gear icon). In the settings, the vault ID is displayed under the “Update Vault” heading.

The money you deposit serves as funds in fiat currency in the flexgold app. You use these funds to invest in precious metals.

You can deposit money to your flexgold vault by transfer from your bank account. The bank account owner must be the same as the vault owner. The deposit can be made in Swiss Francs, Euros, Pounds sterling or US Dollars.

If you wish to cancel your vault, there cannot be any funds or precious metals inside the vault. You must therefore sell any precious metals in your vault, have them delivered to you (or collect them personally), or transfer all the funds from the vault to your reference bank account.

Once it has been created, you cannot change a personal vault to a shared vault and vice versa.

To create a shared vault, tap the “Create vault” tile on your home screen. If you already have a vault, you’ll see the option “Create another vault” next to your existing vault card. Here, you can choose between a personal vault and a shared vault. 

Please note that you can only create a shared vault together with an already verified flexgold user. Once you’ve set up the vault, the invited person will receive a request in the app. As soon as they accept, you’re both ready to go! 

You cannot give another person access to a personal vault. You must set up a shared vault to allow another person to access your vault. There may be exceptions to the rule, for example, in the event of death or the appointment of a guardian. In these cases, the legislator provides for corresponding regulations.

To use flexgold, a single vault is all that is necessary. However, you can also set up multiple vaults, e.g., when saving for different goals (e.g. retirement, vacation, building a house). In principle, you can create as many vaults as you want. Usually, 1-4 vaults should be enough for one user. Vaults are always assigned to the customer through a vault ID.

When you set up flexgold, you are automatically prompted to create a vault. You can create further vaults by clicking the “Create another vault” field on the home button. You can name your vaults, e.g., according to what you intend to use them for (e.g., retirement plan).

The vaults at flexgold are divided into four levels: “Basic” (investment volume of less than CHF 250,000), “Advanced” (investment volume of CHF 250,000 to 999,999.99) and “Superior” (volume of at least CHF 1 million).

This is necessary because of the Money Laundering Act / Money Laundering Law. Deposits and withdrawals are only possible on bank accounts if the owner and thus the name are identical with the user of a vault.

No reference bank accounts are accepted that are associated with our sanctions list, i.e., unsupported countries, banks or individuals.

Yes, you can have different reference bank accounts for each currency in the individual vaults.

You can change the reference bank account by clicking on the “Profile” button and then on “Reference bank account”.

The crediting depends on the banking institution. As soon as the money is credited to our bank account, we will post your money to your vault on the same day.

The bank accounts for customer deposits ar located at CIC (Switzerland) AG and Nassauische Sparkasse (Germany).

Bank deposits up to CHF 100,000 are protected under the statutory deposit insurance.

Your precious metal balances are considered special assets and are therefore excluded from the insolvency assets in the theoretical event of the insolvency of a service provider.

Yes. In the vault under the item “Transactions” you can access your transaction list and export your transactions to use them as a database for, e.g., your tax return.

At flexgold, you can order the purchase and sale of precious metals around the clock.

You can trade gold, silver, platinum and palladium at flexgold.

At flexgold, precious metals can be traded in four currencies: Swiss franc (CHF), Euro (EUR), Pound sterling (GBP) and US Dollar (USD).

The prices are updated every minute.

An order is a request to buy or sell.

You can place an order by clicking on “Buy/Sell” in the desired vault.

You can place an order at any time.

The following order types are for purchases:

• Immediate purchases: immediate purchase of precious metals.
• Planned purchases: a day is specified on which a certain amount of gold, silver, platinum or palladium is to be purchased. The order is then executed on this day. In addition, you can specify that you only want to buy up to a certain price of the respective precious metal. The order will then only be executed if the predefined price is not exceeded on the day of the order.
• Savings plans: Precious metal is purchased every month for the same amount.

Similarly, the following order types are for sales:

• Immediate sales: immediate sale of precious metals.
• Planned sales: a day is specified on which a certain quantity of gold, silver, platinum or palladium is to be sold. The order is then executed on this day. In addition, you can specify that you want to buy from a certain price of the respective precious metal. The order will then only be executed if the price does not fall below the predetermined price on the day of the order.
• Sales plans: every month, precious metals are sold for the same amount.

Planned orders include:

• Planned purchases
• Savings plans
• Planned sales
• Sales plans

For planned orders (planned purchases, planned sales, savings plans, sales plans), the pricing depends on the precious metal in the order. A daily fixing time is defined for each precious metal, which is based on the publication times (London time) of the LBMA for fixing prices.

• Gold: 3:00 p.m.
• Silver: 12:00 p.m.
• Platinum: 2:00 p.m.
• Palladium: 2:00 p.m.

When placing an order, the price of the precious metal is locked in for five minutes. In other words, you will have five minutes to complete the order at the price listed on the screen. The counter serves to help ensure you obtain the price that is listed. Once the time is up, the price of the metal is updated. The updated price may be higher or lower than the previous price that was displayed on the screen.

You can view your planned orders in your order book in the respective vault and delete them there.

Yes. Planned orders (planned purchases, savings plans, planned sales, sales plans) can be deleted up to one day before they are executed.

Orders that have already been executed cannot be reversed.

There are no costs for placing or deleting an order.

You can only execute orders on the flexgold platform.

There can be three reasons why your order was not executed:

• You wanted to buy precious metal for more money than you had available.
• You wanted to sell more precious metal than was in your vault.
• The price conditions for a planned order were not met.

The custody of precious metals is highly secure and independent of banks in Switzerland. The vaults can only be accessed by means of the triple approval principle, with the involvement of a trustee. With the help of assignable or allocated serial numbers, clear ownership of the precious metals in custody is always ensured. The precious metal balances are considered special assets and are therefore not included in the insolvency assets in the theoretical event of insolvency.

The digital custody of precious metals takes place in the vault.

The precious metals are stored in highly secure vaults in Switzerland.

Switzerland has maintained neutrality for centuries. That is why the Swiss Confederation has been and still is the safest place in the world to store gold.

The custody of your precious metals is highly secure for the following reasons:

• Your precious metals are stored in vaults with the most comprehensive security standards in Switzerland.
• Your precious metals are stored and removed using the triple approval principle. Thus, physical access to your precious metals is highly regulated.
• Trained employees of the independent trustee TRESTA, the independent auditor RSM Switzerland AG, independent security logisticians and SOLIT Group AG act jointly during storage and withdrawal of precious metals.
• All balances are fully insured.
• The precious metal balances are considered special assets and are therefore not included in the insolvency assets in the theoretical event of insolvency.

Yes. You are the full owner of your precious metals. Ownership is in the form of so-called fractional ownership. This means that you have purchased a share in a large bar of precious metal. In your vault details, you will find a list of all the bar numbers in which you have.

The current equivalent value of your precious metal balance is displayed in the respective vault. This value is based on the current spot price.

flexgold charges custody fees according to the customer’s vault level. This fee is taken from the vault monthly as metal.
Details can be found in the regulations on fees.

An independent auditor conducts a quarterly inventory of the precious metal balance on behalf of flexgold.

As an independent trust company, TRESTA Trust Company AG ensures that customer funds are only used for flexgold by the terms of the contract. It arranges for a physical inventory to be conducted by the auditing company RSM Switzerland AG and then informs the customers about the inventory and all significant developments.

Yes. A minimum weight of 1 gram of gold, platinum and palladium can be delivered. The minimum quantity for physical delivery of silver is 20 grams. It is also possible to pick up the precious metals on-site by making an appointment.